At Mocro Art, your satisfaction is our priority!

A question, a custom project or a need for assistance with your order? Our dedicated team is here to transform your ideas into reality and meet your expectations as quickly as possible.

Contact us without delay, we are at your service!

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Frequently Asked Questions

What products do you offer?

We offer a unique selection of products inspired by the richness and beauty of Moroccan art and culture. Here's what you'll find in our shop:

  • Artwork : Vibrant, colorful works that celebrate Moroccan motifs and traditions.
  • Personalized Mugs : Exclusive designs highlighting the elegance and authenticity of Moroccan art.
  • Phone cases : A touch of Moroccan culture to protect and personalize your device.

Each product is carefully designed to reflect Morocco's artistic heritage and bring a touch of elegance to your daily life.

How are your paintings made?

Our paintings are manufactured with great attention to detail and quality, in order to guarantee a durable and aesthetic product. Here are the specific characteristics of our paintings:

  • Responsible wood frame : The frame is made from sustainably sourced wood, mainly FSC certified, ensuring environmentally friendly forest management.
  • Premium Canvas : We use a blend of cotton and polyester, providing both strength and flexibility. The canvas has a weight of 300-350 g/m² (110-130 lb) and a thickness of 350-400 microns, which ensures accurate reproduction of colors and details.

Each painting is designed to capture the essence of Moroccan art while respecting high standards of quality and eco-responsibility.

Do you deliver everywhere?

Currently we ship exclusively within Europe. We work with reliable logistics partners to ensure fast and secure delivery to all European countries.

If you are outside Europe, please do not hesitate to contact us! We will be able to inform you as soon as delivery is available in other regions.

What are the delivery times?

Delivery times are generally 3 to 5 working days after validation of your order.

We strive to process and ship your orders as quickly as possible so that you can enjoy your products quickly. You will receive a tracking number to follow the progress of your package in real time.

Do you accept returns?

Yes, we accept returns under certain conditions:

  • Returns must be made within 14 days of receiving your order.
  • Items must be returned in their original condition, unused and in their original packaging.

If you wish to make a return, please contact us first for instructions. Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

We are here to help you and ensure your satisfaction!

What to do in case of damaged product?

If you receive a damaged product, we are here to resolve the issue quickly. Here are the steps to follow:

  1. Take pictures : Take clear pictures of the damaged product as well as the packaging, so we can assess the situation.
  2. Contact us : Send us an email to contact.mocroart&gmail.com attaching the photos and briefly explaining the problem.
  3. Quick Fix : Once your request has been reviewed, we will offer you a replacement or refund, whichever you prefer.

Your satisfaction is our priority, and we ensure that every product reaches you in perfect condition.

Are the paintings ready to hang?

Yes, our paintings are ready to hang upon receipt. We provide a complete hanging kit with each painting, including:

  • An easy to install fixing system.
  • Necessary accessories, such as hooks and screws.

This way, you can effortlessly enhance your interior and immediately enjoy your work of art inspired by Moroccan culture.

Can I buy in bulk or for a specific project?

Yes, we would be delighted to assist you with your specific projects or large quantity orders!

  • Bulk Orders : We offer competitive pricing for large quantity orders, perfect for corporate gifts, events or commercial projects.
  • Customization : For specific needs, we can work with you on personalized designs or designs adapted to your project.
  • Dedicated Support : Our team is on hand to discuss details, advise you and ensure your needs are fully met.

Do not hesitate to contact us to discuss your project and obtain a personalized quote.